How Headout's Best Price Guarantee Works
Headout's Best Price Guarantee lets you claim a refund of the difference if you find the identical tour or experience, from the same operator, in the same currency, for less elsewhere.
What "identical" actually means
The key word is identical — same supplier, same specific experience, same currency. A similar tour from a different operator, or the same attraction with different inclusions (e.g. no guide vs. with a guide), typically won't qualify. Read the comparison listing carefully before assuming it matches.
How to file a claim
- Find the lower price from the same operator, in the same currency, before your booking (some programs only accept claims made before you book, others allow a short window after).
- Take a screenshot of the competing listing along with its URL.
- Contact Headout support with your booking reference and the screenshot/link.
Response and refund timelines vary — treat any specific number of days you see quoted elsewhere as approximate rather than guaranteed, and confirm current terms directly with Headout support when you file.
Why this matters more than a promo code sometimes
For popular attractions with several resellers, actually comparing prices across a couple of platforms before booking can save more than an unverified 10% code — and the guarantee gives you a fallback if you book and find a better price afterward.